If you call the store, store hours are Monday through Friday 10am-5pm. The store only handles iPad repair questions, not Tech Support. If you need tech support please call your school or enter a Tech Ticket as follows:
The fastest way to get tech help is to email tech help (instructions below). Please include the information below in your ticket. If you are unable to email for tech help, please call your school site for assistance.
- Create a new email message
- Type the email address [email protected] in the To section
- In the subject line, state what the main topic is, ie. Illuminate login or Aeries login, sound not working, etc.
- In the body of the email, include the following
- School Site
- Student Name
- Student ID/AR number (if known)
- Parent Name
- Best time to contact
- Phone number to contact (or email)
- Do you speak English or do you need Spanish assistance?
- iPad ID number (from back of iPad: i.e. SUSD #, GBRM14-1 )
- Be as descriptive as possible about the issue you are having
- I cannot log into Go Math!
- I am getting an error that states ____________
- iPad not connecting to wifi
- Cannot connect to Zoom (what is the error?)
- Submit the tech request by sending the email
A Tech will get back to you as soon as possible! Please check your email for Helpdesk responses from our Tech department. We may ask you for more information or let you know the issue has been resolved.